Cancellation and Refund Policy

1. Free trial

• The free trial lasts seven days from account creation.
• The current free trial does not require payment card details.
• Access stops when the trial expires unless a paid subscription is activated.
• The trial may be limited to one per Customer, property, or contact details.

2. Subscription start and renewal

A paid subscription begins after successful payment or activation under the agreed offer. Price, currency, and billing cycle are displayed before payment is completed.

If the Customer selects automatic renewal, the subscription renews at the start of each cycle until cancelled. NOVA or the payment provider may send renewal and failed payment communications.

3. Subscription cancellation

• Cancellation may be requested through subscription settings when available or by emailing info@nova-pms.com.
• Cancellation stops future renewal. Access normally continues until the end of the paid period unless there is a breach or security risk.
• Cancellation should be submitted before the renewal date to avoid a new billing cycle.
• Stopping use of the system or deleting a user does not automatically cancel the subscription.

4. Non-refundable fees

Once a subscription period or renewal has started, paid fees are non-refundable for unused time except in the cases below or where applicable law requires otherwise.

5. Eligible refund cases

• A duplicate charge for the same subscription and period.
• A charge caused directly by a verified NOVA or payment provider technical error.
• A charge made after a valid, documented cancellation submitted before renewal.
• Any case where a refund is required by applicable law.

6. Requesting a refund

Email info@nova-pms.com with the property name, account email, transaction number, charge date, amount, and reason. We may request additional information to verify identity and the transaction.

The request will be reviewed and the decision sent by email. Approved refunds are returned to the original payment method where possible. Posting time depends on the payment provider and issuing bank.

7. Failed payment and grace period

If renewal fails, NOVA or the payment provider may retry the charge and notify the Customer. A temporary grace period may be granted, or features may be restricted and the account suspended until payment is resolved.

8. Data after cancellation

Customers may request data export for thirty days after cancellation. Operational data may then be deleted from active systems, while backups may remain for up to ninety days. Records required by law may be retained longer.

9. Plan changes

Upgrades or downgrades may apply immediately or in the next billing cycle depending on the offer displayed to the Customer. Any price difference or credit should be shown before confirmation when automated plan changes are available.

10. Contact and applicable law

For cancellation and refund requests: info@nova-pms.com. Owner: KHALID SAAD Q ALANAZI, Al Khobar, Saudi Arabia. This Policy is governed by applicable Saudi laws and does not limit mandatory customer rights.